However hard we try to make an online business tool easy to use, there will always be occassions when customers need help and support.
Even when WhosOff was a Free service, we always attached great importance to responding to customers requests for support, help and advice.
No matter how small the issue is, or who the customer is, we attempt to respond quickly. (Time differences allowing!)
Very often we even make a telephone call as 'bouncing' emails between each other can cause further frustration and is not always the best way to resolve a particular issue.
Making a personal contact with the customer establishes a rapport and gives an opportunity so show the human side of our business. They are very often surprised to get a call from one of our support team and this in turn enhances the positive feedback we get from our users.
If you are a user or thinking about using the WhosOff service and need a call, send us an email.
If you a supply a service, make that call to help your customer and reap the benefits!
